At Wovista, we want you to love your fragrance. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy below.
Returns
Due to the nature of perfume and cosmetic products, we only accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of receiving your order.
- We do not accept returns on opened, used, or damaged products (unless damaged during shipping).
How to Request a Return:
Email us at support@wovista.com with your order number and reason for return. Our support team will provide instructions for returning your item.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
- If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Shipping charges are non-refundable.
- In case of damaged or incorrect items, we will offer a full refund or replacement at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged item).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.
Non-Returnable Items
We do not accept returns for:
- Opened or used perfumes
- Sale or clearance items
- Gift cards
Damaged or Incorrect Items
If you receive a product that is damaged or not what you ordered, please contact us within 48 hours of delivery. Send us a photo of the item and the packaging, and we’ll make it right.
Contact Us
Have questions or need help with a return?
Wovista
Email: support@wovista.com
Website: www.wovista.com